We've have seen a substantial increase in footfall in the practice, and due to the roll-out of Level 4 restrictions in Glasgow we are keen to reduce this again to protect our patients and staff.
We would ask that when requesting prescriptions, you specify a pharmacy to get these sent straight to. Please do not call us to check the progress of prescriptions as we will advise if there have been any problems with your request. Repeat prescriptions will take 48 hours to process, acute prescriptions will take up to 24 hours.
Please do not enter the premises without an appointment, and please do not be offended if we ask you to wait outside the building while we attend to your requests - we need to restrict entrance to our building to those with appointments only, to protect our vulnerable patients and reduce the risk of transmission of covid-19.
We have also seen a marked increase in verbal aggression towards our administrative and clinical staff. We have a zero tolerance policy towards any kind of aggressive behaviour.
Flu Vaccines 2020 - Due to Covid-19 these are being arranged centrally by NHS Greater Glasgow & Clyde. Patients will be contacted by the health board to organise your vaccination
All issues are being dealt with initially by telephone - please do not be offended if they ask information about the nature of your inquiry - this is to better help us triage requests by clinical need. Our administrative staff uphold strict confidentiality requirements, and any information will be handled appropriately. This allows us to determine who needs seen face to face.
Due to social distancing and cleaning requirements we have to ensure lower footfall in the practice for everyone's safety, but by using a mix of remote and face to face consultation we have continued to provide thousands of appointments since the start of the outbreak and have dealt with similar numbers of consultations as always.
If experiencing Covid-19 Symptoms, please refer to NHS Inform, or contact NHS 24 (phone 111) if symptoms worsen. If further clinical advice is required, NHS 24 will refer on to a centralised telephone hub, and a doctor may then decide to appoint you at a local assessment centre.
NHS GG&C have created a fantastic resource for support of stress and anxiety during this difficult period, whether related to coronavirus or otherwise - these online/telephone resources are all accessible to you while staying at home and cater for a variety of needs. We'd ask that you consult this list for appropriate support to try and help you manage your symptoms, but please contact us if you're still struggling.
For community resources regarding yourself or your relatives: for shielding support, food/social care/practical assistance while isolating: Community Resources
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Our Medical Centre is fully accessible to disabled patients.
Have you had a look at NHS Inform first? This website has advise on minor illnesses, self-help guides, a local services directory, seasonal topics and healthy living advice. We particularly recommend the musculoskeletal pages that have physiotherapy exercises for any injuries, pain or chronic conditions.
For support with Mental Health and Wellbeing, we recommend Wellbeing Glasgow and Lifelink - telephone, face to face and group counselling can be arranged through these services. They also have self help guides that can provide assistance. You can self refer for any of services without first seeing a doctor if this suits, though we are always happy to review you prior to speaking to these services if you feel you need to see a GP.
ALISS is an easily navigated site that can help you find local services including Foodbanks, Money Advice, Mental Health Support, Homelessness Support, and other social enterprises
EasyHealth is a good resource for medical patient information leaflets in an accessible and easily understood format for those with additional learning needs.
BSL users can access online sign language video relay interpreting services 24/7 using your own smartphone. The above link can be used to register for the free app. Please ask at the practice if any further support is required.
(Site updated 20/11/2020)