URGENT PATIENT ANNOUNCEMENT

10/6/2020 - If asked to attend the practice - please arrive via the car park entrance and utilise the doorbell by the practice name, and our staff will let you in as soon as they are able to. This can take a few minutes as they need to put on a mask and make there way to the other side of building, so we appreciate if the bell can just be rung once.

To ensure social distancing measures are in place, only the patient will be allowed in the practice unless an accompanying adult is essential for care/communication requirements.

All issues are being dealt with initially by telephone, either by administrative staff, or a clinician if required - please do not be offended if they ask information about the nature of your inquiry - this is to better help us triage requests by clinical need. Our administrative staff uphold strict confidentiality requirements, and any information will be handled appropriately. This allows us to determine who needs seen face to face. 

We are being asked often when routine appointments are up and running again. Due to social distancing and cleaning requirements we have to ensure lower footfall in the practice for everyone's safety, but by using a mix of remote and face to face consultation we have continued to provide routine care since the start of the outbreak and have dealt with a similar number of consultations as always. Annual reviews of chronic conditions will resume in due course, but we are having to prioritise more urgent cases to deal with the backlog.

Patients should no longer contact us if experiencing Covid-19 Symptoms, but refer to NHS Inform, or contact NHS 24 (phone 111) if symptoms worsen. If further clinical advice is required, NHS 24 will refer on to a centralised telephone hub, and a doctor may then decide to appoint you at a local assessment centre.

We would like to thank all our patients for your assistance during this difficult time. Our administrative team, nursing staff and clinicians are working particularly hard during this period and your understanding has really helped.

NHS GG&C have created a fantastic resource for support of stress and anxiety during this difficult period, whether related to coronavirus or otherwise - these online/telephone resources are all accessible to you while staying at home and cater for a variety of needs. We'd ask that you consult this list for appropriate support to try and help you manage your symptoms, but please contact us if you're still struggling.

To cover time off when self-isolating because of personal or family illness, please click here  to generate an isolation note which will cover you for covid-19 related absence. Your employer should not require any more evidence from your GP, and the NHS inform site contains advice for them.

For community resources regarding yourself or your relatives: for shielding support, food/social care/practical assistance while isolating: Community Resources

Up to date advice regarding covid-19 can be found here. We please ask that everyone to consults this guide before contacting ourselves as it may answer your question. This includes for advice about whether or not to self isolate and what this involves. 

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

Repeat Prescriptions

Do you need to re-order your medication? Visit our prescriptions page. Find out more

Like To Register?

New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more

Our Medical Centre is fully accessible to disabled patients.

NHS Inform

Have you had a look at NHS Inform first? This website has advise on minor illnesses, self-help guides, a local services directory, seasonal topics and healthy living advice. We particularly recommend the musculoskeletal pages that have physiotherapy exercises for any injuries, pain or chronic conditions.

Wellbeing/LifeLink

For support with Mental Health and Wellbeing, we recommend Wellbeing Glasgow and Lifelink - telephone, face to face and group counselling can be arranged through these services. They also have self help guides that can provide assistance. You can self refer for any of services without first seeing a doctor if this suits, though we are always happy to review you prior to speaking to these services if you feel you need to see a GP.

ALISS - Connecting Communities

ALISS is an easily navigated site that can help you find local services including Foodbanks, Money Advice, Mental Health Support, Homelessness Support, and other social enterprises 

EasyHealth

EasyHealth is a good resource for medical patient information leaflets in an accessible and easily understood format for those with additional learning needs.

British Sign Language Initiative

BSL users can access online sign language video relay interpreting services 24/7 using your own smartphone. The above link can be used to register for the free app. Please ask at the practice if any further support is required.