URGENT PATIENT ANNOUNCEMENT
Due to the evolving Covid-19 (Coronavirus) situation, all routine appointments will be suspended from Monday 16th March 2020 to reduce the risk of onward transmission to patients and staff and to try and maintain a continuous service to our patients
Patients should no longer contact us if experiencing Covid-19 Symptoms, but refer to NHS Inform, or contact NHS 24 (phone 111) if symptoms worsen. If further clinical advice is required, NHS 24 will refer on to a centralised telephone hub, and a doctor may then decide to appoint you at a local assessment centre.
In addition, the community pharmacy Minor ailment Service has been extended to deal with minor illnesses at your local pharmacy.
We would like to thank all our patients for your assistance during this difficult time. Our administrative team, nursing staff and clinicians are working particularly hard during this period and your understanding has really helped.
We would greatly appreciate your support during this period, and by taking time to read the below you may be able to quickly answer your query without needing to consult us, but please contact us should you need any further advice.
All issues will be dealt with initially by telephone, either by administrative staff, or a clinician if required - please do not be offended if they ask information about the nature of your inquiry - this is to better help us triage requests by clinical need. Please try and think about whether your query is necessary at this time before calling, and consult the below resources first to try and minimise demand on our administrative team.
If felt appropriate, you may be invited to attend the practice for an appointment. We are not currently able to offer testing to diagnose covid-19.
NHS GG&C have created a fantastic resource for support of stress and anxiety during this difficult period, whether related to coronavirus or otherwise - these online/telephone resources are all accessible to you while staying at home and cater for a variety of needs. We'd ask that you consult this list for appropriate support to try and help you manage your symptoms, but please contact us if you're still struggling.
To cover time off when self-isolating because of personal or family illness, please click here to generate an isolation note which will cover you for covid-19 related absence. Your employer should not require any more evidence from your GP, and the NHS inform site contains advice for them.
Up to date advice regarding covid-19 can be found here. We please ask that everyone to consults this guide before contacting ourselves as it may answer your question. This includes for advice about whether or not to self isolate and what this involves.
While we are working hard to keep this up to date, the situation is evolving hour by hour, and advice may change. We will update this page with new guidance as it emerges. We would ask that you appreciate that services will be unavoidably impacted in the near future, but that we are working hard to mitigate the impact on our patients.
Ways to help -
- Please request your medications in the usual manner, and with enough time to spare. There is no need to stockpile or request emergency "rescue packs" - doing so will create shortages in essential medications. We are identifying those who would benefit from this and will contact directly.
- Please do not enter the premises to be seen ("walk-ins") without a previous appointment arranged by a clinician or admin staff.
- Please consider delaying any requests for letters, reports or notes if at all possible, or understand that these may take longer than usual to compile due to staff resources being allocated to clinical matters as a priority.
- Please direct minor ailments or medication queries at your local pharmacy to see if they can be of assistance.
- Our local supply chain for many cleaning products, soap, tissues etc is the same as the public - please do not stockpile these vital resources at this time. Likewise, we are very restricted on our PPE (protective equipment) supply and are unable to give this out to vulnerable patients/carers.
Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more
Do you need to re-order your medication? Visit our prescriptions page. Find out more
Like To Register?
New to the area and would like to join our practice? We would be happy to help you. Fill in our registration forms and come see us. Find out more
Our Medical Centre is fully accessible to disabled patients.
Have you had a look at NHS Inform first? This website has advise on minor illnesses, self-help guides, a local services directory, seasonal topics and healthy living advice. We particularly recommend the musculoskeletal pages that have physiotherapy exercises for any injuries, pain or chronic conditions.
For support with Mental Health and Wellbeing, we recommend Wellbeing Glasgow and Lifelink - telephone, face to face and group counselling can be arranged through these services. They also have self help guides that can provide assistance. You can self refer for any of services without first seeing a doctor if this suits, though we are always happy to review you prior to speaking to these services if you feel you need to see a GP.
ALISS is an easily navigated site that can help you find local services including Foodbanks, Money Advice, Mental Health Support, Homelessness Support, and other social enterprises
EasyHealth is a good resource for medical patient information leaflets in an accessible and easily understood format for those with additional learning needs.
BSL users can access online sign language video relay interpreting services 24/7 using your own smartphone. The above link can be used to register for the free app. Please ask at the practice if any further support is required.
(Site updated 03/04/2020)